Guest Experience Wizard - Part-Time Front Desk

Ovolo Hotels Group; Melbourne; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

Hotel benefits in rooms and F&B

Wellbeing Programmes

Community Programme

Job summary

Ovolo South Yarra in Melbourne is seeking a friendly Guest Service Agent to be the first touchpoint for guests entering the hotel. This part-time role offers a lively, customer-focused environment where your bubbly personality helps set the tone for each guest’s stay.

You will greet guests, check them in and out, assist with bookings, promote the hotel's offerings, answer inquiries by phone, email, or online, and support the Front Office team to ensure smooth operations.

Qualifications

• Previous front office experience.
• Strong passion for customer service and guest satisfaction.
• Flexible with part-time hours.

Responsibilities

• Greeting guests as they enter the hotel
• Checking in & out guests
• Modify and adjust guest bookings accordingly
• Promote the hotel and all it has to offer!
• Make suggestions to guests from your knowledge of the area
• Attending to guest enquiries in person or via phone, email, and website
• Supporting the Front Office management team in ensuring the smooth running of hotel operations

Skills

Customer service

Front office

Communication

Job description

Ovolo South Yarra in Melbourne is seeking a friendly Guest Service Agent to be the first touchpoint for guests entering the hotel. This part-time role offers a lively, customer-focused environment where your bubbly personality helps set the tone for each guest’s stay.

You will greet guests, check them in and out, assist with bookings, promote the hotel's offerings, answer inquiries by phone, email, or online, and support the Front Office team to ensure smooth operations.