Guest Experience Agent - Hotel Front Desk (Part-Time)

Minor Hotels; Melbourne; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and Insurance

Generous leave

Wellness support

Job summary

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent to deliver warm, attentive service from check-in to check-out. You will assist guests with reservations, provide local recommendations and ensure a smooth experience while maintaining a polished, guest-focused presence.

Join Minor Hotels and benefit from a supportive, growth-oriented team within a global hospitality group, with opportunities to develop professionally and enjoy a comprehensive benefits package.

Qualifications

• Demonstrated background delivering high-quality service in hospitality or customer-facing roles.
• Strong verbal and written communication, with clear and professional correspondence.
• Consistently delivers exceptional service with a proactive attitude to guest needs.

Responsibilities

• Provide a warm, friendly reception and smooth check-in/check-out experience.
• Maintain clear, courteous communication across channels with guests and colleagues.
• Process guest reservations, updates and special requests using the PMS to ensure availability and accuracy.
• Be the primary point of contact for guests, offering timely help and personalised recommendations.

Skills

Hospitality experience

Excellent communication

Guest-centric service

Professional presentation

Flexible weekend availability

Job description

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent to deliver warm, attentive service from check-in to check-out. You will assist guests with reservations, provide local recommendations and ensure a smooth experience while maintaining a polished, guest-focused presence.

Join Minor Hotels and benefit from a supportive, growth-oriented team within a global hospitality group, with opportunities to develop professionally and enjoy a comprehensive benefits package.