Guest Experience Agent - Part-Time, Creative Autonomy

Ovolo Group; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Hotel benefits

Wellbeing programme

Community programme

Autonomous role

Job summary

Ovolo Melbourne, part of the Ovolo Group, is looking for a Wonder Maker, a.k.a. Guest Service Agent, to join our lively South Yarra team. You will be the first impression of the hotel and brand, delivering warm hospitality with the brand’s unique personality.

This part-time role requires flexibility with hours. You’ll greet guests, check them in/out, assist with bookings, promote hotel experiences, and help guests across in-person, phone, email, and online channels.

Qualifications

• A strong passion for customer service and ensuring guest satisfaction.
• Front office experience is preferred but not required.

Responsibilities

• Greet guests as they enter the hotel.
• Check in and check out guests.
• Modify and adjust guest bookings as needed.
• Promote the hotel and its offerings to guests.
• Make suggestions to guests based on local knowledge.
• Attend to guest enquiries in person, by phone, email, or online.
• Support the Front Office management team to ensure smooth hotel operations.

Job description

Ovolo Melbourne, part of the Ovolo Group, is looking for a Wonder Maker, a.k.a. Guest Service Agent, to join our lively South Yarra team. You will be the first impression of the hotel and brand, delivering warm hospitality with the brand’s unique personality.

This part-time role requires flexibility with hours. You’ll greet guests, check them in/out, assist with bookings, promote hotel experiences, and help guests across in-person, phone, email, and online channels.