Guest Experience Specialist - After-Hours Front Desk

Gatehouse Hospitality Pty; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Accommodation discounts

F&B discounts

Career growth opportunities

Job summary

Hyde Melbourne Place in Melbourne's CBD is seeking a Guest Experience Agent to warmly welcome guests and ensure a smooth, friendly experience throughout their stay. This role thrives in a fast-paced, guest-focused environment.

You will handle check-in and check-out, manage guest feedback, process transactions, promote hotel services, and respond to enquiries by phone and email. Opera Cloud familiarity is preferred.

Qualifications

• Front office or customer service experience required.
• Ability to handle check-ins, inquiries and room service after hours.
• Strong time management and organisational skills.
• Flexible to work mornings, evenings and weekends.

Responsibilities

• Deliver exceptional customer service during check-in, check-out and stays.
• Proactively manage and resolve guest feedback.
• Handle credit and cash transactions and related documentation.
• Promote hotel services and special offers.
• Respond to phone and email enquiries promptly.

Skills

Front desk

Customer service

Check-in/check-out

Time management

Shift flexibility

Tools

Opera Cloud

Job description

Hyde Melbourne Place in Melbourne's CBD is seeking a Guest Experience Agent to warmly welcome guests and ensure a smooth, friendly experience throughout their stay. This role thrives in a fast-paced, guest-focused environment.

You will handle check-in and check-out, manage guest feedback, process transactions, promote hotel services, and respond to enquiries by phone and email. Opera Cloud familiarity is preferred.