Guest Experience Specialist – Reception & Reservations

Binna Burra Mountain Lodge; Beechmont; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Staff benefits

Job summary

Binna Burra Lodge is seeking an experienced Guest Service Attendant for Reception and Reservations as part of its exciting new lodge opening. The role covers both front desk and bookings, delivering warm hospitality to guests from enquiry through to departure.

Ideal candidates will have proven reception/front office experience in hotels or resorts, strong customer service skills, and familiarity with hotel reservation systems (NewBook preferred). Weekend rosters apply.

Qualifications

• Previous Reception, Reservations or Front Office experience – essential.
• Exceptional customer service and guest-focused mindset.
• Experience with hotel reservation systems; NewBook experience preferred.
• Excellent verbal and written communication.
• Strong attention to detail and accurate record-keeping.
• Ability to work across a roster including weekends.

Responsibilities

• Provide warm, professional guest service from check-in to departure.
• Manage guest check-ins, check-outs and reservations.
• Respond to telephone, email and online enquiries.
• Provide information on accommodation, dining, activities and experiences.
• Process payments and maintain guest accounts.
• Coordinate with Housekeeping, F&B, Maintenance for seamless service.
• Promote accommodation, dining and experiences.
• Support Front Office and Reservations with admin duties.

Skills

Reception experience

Customer service

NewBook

Communication

Attention to detail

Organisational skills

Weekend availability

Team player

Tools

NewBook

Job description

Binna Burra Lodge is seeking an experienced Guest Service Attendant for Reception and Reservations as part of its exciting new lodge opening. The role covers both front desk and bookings, delivering warm hospitality to guests from enquiry through to departure.

Ideal candidates will have proven reception/front office experience in hotels or resorts, strong customer service skills, and familiarity with hotel reservation systems (NewBook preferred). Weekend rosters apply.