Guest Experience & Accommodation Admin Receptionist

De Bortoli Wines; Rutherglen; On-site; AUD 37,000 - 54,000; Part time

Job summary

De Bortoli Rutherglen Estate is seeking a casual Accommodation & Administration Receptionist to join the Tuileries Accommodation team. You will provide welcoming guest experiences and support daily administrative and financial processes within the accommodation operation.

The role involves hospitality reception, reservations, and handling daily enquiries in a busy regional setting. Prior guest service experience is valued.

Qualifications

• Strong customer service and communication skills.
• Excellent administrative and organisational skills.
• Professional, friendly and approachable manner.

Responsibilities

• Managing multiple tasks efficiently in a fast-paced environment.
• Handling accommodation and hospitality reception duties and reservation processing.
• Welcoming guests with prompt, courteous, and efficient service.
• Meeting guest expectations and proactively resolving customer complaints.
• Managing daily enquiries, correspondence, and general administration (including AR, AP, and purchase orders).
• Balancing and reconciling daily takings.

Skills

Strong customer service

Excellent communication

Administrative skills

Organisational skills

Teamwork

Tools

Spreadsheets (Excel)

AP/AR systems

Purchase orders

Job description

De Bortoli Rutherglen Estate is seeking a casual Accommodation & Administration Receptionist to join the Tuileries Accommodation team. You will provide welcoming guest experiences and support daily administrative and financial processes within the accommodation operation.

The role involves hospitality reception, reservations, and handling daily enquiries in a busy regional setting. Prior guest service experience is valued.