Hotel Receptionist / Reservations

Binna Burra Mountain Lodge; Beechmont; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Staff benefits

Job summary

Binna Burra Lodge is seeking an experienced Guest Service Attendant for Reception and Reservations as part of its exciting new lodge opening. The role covers both front desk and bookings, delivering warm hospitality to guests from enquiry through to departure.

Ideal candidates will have proven reception/front office experience in hotels or resorts, strong customer service skills, and familiarity with hotel reservation systems (NewBook preferred). Weekend rosters apply.

Qualifications

• Previous Reception, Reservations or Front Office experience – essential.
• Exceptional customer service and guest-focused mindset.
• Experience with hotel reservation systems; NewBook experience preferred.
• Excellent verbal and written communication.
• Strong attention to detail and accurate record-keeping.
• Ability to work across a roster including weekends.

Responsibilities

• Provide warm, professional guest service from check-in to departure.
• Manage guest check-ins, check-outs and reservations.
• Respond to telephone, email and online enquiries.
• Provide information on accommodation, dining, activities and experiences.
• Process payments and maintain guest accounts.
• Coordinate with Housekeeping, F&B, Maintenance for seamless service.
• Promote accommodation, dining and experiences.
• Support Front Office and Reservations with admin duties.

Skills

Reception experience

Customer service

NewBook

Communication

Attention to detail

Organisational skills

Weekend availability

Team player

Tools

NewBook

Job description

An exciting new chapter is underway at Binna Burra Lodge, and we're looking for an experienced Guest Service Attendant – Reception & Reservations to join our team.

With our new Lodge, accommodation and dining facilities opening, this is a fantastic opportunity to join one of Queensland's most iconic nature-based tourism destinations at a particularly exciting time in our history.

As one of the first points of contact for our guests, you'll play an important role in creating a warm and memorable Binna Burra experience – from the initial reservation enquiry through to arrival, their stay with us and departure.

This is a hands‑on guest service role covering both Reception and Reservations, so previous experience within a hotel, resort or accommodation environment is essential.

About the role

An exciting new chapter is underway at Binna Burra Lodge, and we're looking for an experienced Guest Service Attendant – Reception & Reservations to join our team.

With our new Lodge, accommodation and dining facilities opening, this is a fantastic opportunity to join one of Queensland's most iconic nature-based tourism destinations at a particularly exciting time in our history.

As one of the first points of contact for our guests, you'll play an important role in creating a warm and memorable Binna Burra experience – from the initial reservation enquiry through to arrival, their stay with us and departure.

This is a hands‑on guest service role covering both Reception and Reservations, so previous experience within a hotel, resort or accommodation environment is essential.

What you'll be doing

• Providing a warm, professional and welcoming experience for our guests.

• Managing guest check-ins, check-outs and accommodation reservations.

• Responding to telephone, email and online booking enquiries.

• Providing guests with information about accommodation, dining, activities and experiences available at Binna Burra.

• Processing payments and maintaining accurate guest accounts and reservation records.

• Managing room availability, booking changes, cancellations and special guest requirements.

• Liaising with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience.

• Responding professionally to guest requests, feedback and concerns.

• Identifying opportunities to promote accommodation, dining and other Binna Burra experiences.

• Supporting the Front Office and Reservations team with general administrative and operational duties.

What we're looking for

We're looking for someone who genuinely enjoys hospitality and understands how important those first and last interactions can be to a guest's overall experience.

You'll bring:

• Previous Reception, Reservations or Front Office experience within a hotel, resort or accommodation business – essential.

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences.

• Experience using hotel reservation or Property Management Systems – previous NewBook experience will be highly regarded.

• Excellent verbal and written communication skills.

• Strong attention to detail and the ability to maintain accurate reservations and guest information.

• Confidence communicating with guests by telephone, email and face‑to‑face.

• Strong organisational skills and the ability to manage competing priorities.

• A positive, professional and solutions‑focused approach.

• The ability to work effectively both independently and as part of a wider resort team.

• Flexibility to work across a hospitality roster including weekends and public holidays.

Why join Binna Burra now?

There's never been a more exciting time to join the Binna Burra team.

The opening of our new Binna Burra Lodge introduces new accommodation, dining and guest facilities and marks an important new chapter for our historic mountain destination.

You'll have the opportunity to:

• Be part of the team opening and establishing our new Lodge and guest facilities.

• Work in an extraordinary rainforest setting surrounded by Lamington National Park.

• Join a well‑established tourism destination with more than 90 years of history.

• Work across both Reception and Reservations and continue developing your hotel and resort experience.

• Be part of a supportive team focused on genuine, personalised guest service.

• Build your skills and career as our accommodation and hospitality operations continue to grow.

• Enjoy staff benefits and discounts across selected Binna Burra experiences and services.

About Binna Burra Lodge

Binna Burra Lodge is an iconic eco‑tourism destination located in Queensland's Scenic Rim, surrounded by the spectacular natural environment of Lamington National Park.

For more than 90 years, Binna Burra has welcomed guests seeking to connect with nature, heritage and the landscape.

As we enter an exciting new era with the opening of our new Lodge, we’re continuing to build a team that shares our commitment to warm Australian hospitality, environmental sustainability and creating memorable experiences for every guest.

"To be a meaningful connection between nature and heritage."

Location & availability

Binna Burra is approximately 35 minutes' drive from Nerang or Canungra and approximately 45 minutes from the Gold Coast.

Own reliable transport is essential. Free onsite parking is provided; however, staff accommodation is not available.

As a seven-day hospitality operation, applicants must be available to work a flexible roster which may include weekends and public holidays.

Ready to join us?

If you have previous hotel or resort experience, exceptional customer service skills and would love the opportunity to welcome guests to one of Queensland's most unique destinations, we’d love to hear from you.

Apply now to become part of the Binna Burra Lodge team and help us welcome guests into an exciting new chapter.