Live-in Park Manager: Guest Experience & Operations

Discovery Parks; Victoria; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Discounted accommodation for you, your

Discounts with G’Day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks in Victoria is seeking a hands-on Park Manager to lead operations, guest services and maintenance across a busy holiday park. This live-in role includes accommodation and a strong focus on safety, team development and exceptional guest experiences.

You will oversee front office management, grounds care, marketing support and rosters, with weekend and after-hours availability. A passion for hospitality, staff training and regional town contributions will help you excel in this key

Qualifications

• Demonstrated skills and experience in hospitality management or other related industries.
• Proven and demonstrated experience in managing, developing and training staff.
• Strong computer skills, especially in the MS Office suite.
• Proven experience in general building maintenance and grounds work.
• A flexible attitude to work, and work hours (including weekends and after hours).
• Knowledge and understanding of WHS and responsibilities.
• Previous experience with RMS or similar reservations systems will be held in high regard.
• A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town.

Responsibilities

• Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
• Front Office management - all aspects
• Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park
• Marketing - review and administration of third party websites, local area marketing and assistance with revenue and yielding
• Given the nature of our business and care for customers an on-call roster will form part of the job requirements

Skills

Hospitality management

Staff development

Staff training

MS Office

Grounds maintenance

WHS knowledge

Reservations systems

Customer communication

Outdoor tourism

Flexible hours

Tools

MS Office

RMS reservations systems

Job description

Discovery Parks in Victoria is seeking a hands-on Park Manager to lead operations, guest services and maintenance across a busy holiday park. This live-in role includes accommodation and a strong focus on safety, team development and exceptional guest experiences.

You will oversee front office management, grounds care, marketing support and rosters, with weekend and after-hours availability. A passion for hospitality, staff training and regional town contributions will help you excel in this key