Guest Experience Manager – Holiday Park

Belgravia PRO; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hospitality Award pay

Job summary

BelgraviaPRO in Sydney’s Narrabeen area seeks a Guest Services Manager to lead our Guest Services Attendants and shape memorable guest experiences from arrival to departure. You will oversee reception, reservations and guest services, coaching a frontline team and coordinating rosters and activities in a busy park environment.

The role requires strong people skills, hands-on leadership, and a focus on customer-centric service. Availability on weekends, evenings and public holidays is expected.

Qualifications

• CPR certification is required.
• National Police Check is required on onboarding.
• Working with Children Check NSW or equivalent is required.
• A suitable level of fitness and flexible attitude to workloads.

Responsibilities

• Lead, coach and develop a high-performing Guest Services team.
• Provide hands-on support during busy periods at reception and guest services.
• Oversee day-to-day operation of reception, reservations and guest services.
• Handle guest enquiries and escalations to ensure smooth stays.
• Coordinate rosters, training and performance to maintain service standards.
• Plan and deliver guest activities and experiences to enhance stays.
• Collaborate with other departments for a seamless guest journey.
• Assist housekeeping to meet high cleanliness standards.

Skills

Guest services leadership

Team supervision

Reception operations

Reservation systems

Customer service

Communication

Tools

Booking software

Job description

BelgraviaPRO in Sydney’s Narrabeen area seeks a Guest Services Manager to lead our Guest Services Attendants and shape memorable guest experiences from arrival to departure. You will oversee reception, reservations and guest services, coaching a frontline team and coordinating rosters and activities in a busy park environment.

The role requires strong people skills, hands-on leadership, and a focus on customer-centric service. Availability on weekends, evenings and public holidays is expected.