Guest Experience Agent

Rydges Hotels & Resorts; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets & discounts

Seasonal perks

Career growth

Parental leave & volunteering

Job summary

Rydges Hotels & Resorts in Brisbane, part of EVT's hotel network, is seeking a front office professional to deliver outstanding guest service and seamless communication. You'll work with OPERA PMS, handle reservations, check-ins, and inquiries with a can-do attitude.

Join a dynamic team with rotating rosters (including weekends and night shifts) and enjoy perks from day one, such as dining and stay discounts across EVT hotels.

Qualifications

• Exceptional customer service and communication skills.
• Professional phone and email etiquette.
• Experience with the OPERA property management system.
• Experience in a similar role.
• Exemplary personal and workplace presentation.

Responsibilities

• Provide exceptional customer service and clear communication.
• Maintain professional phone and email etiquette.
• Operate OPERA property management system.
• Meet requirements of a similar role.
• Maintain exemplary personal and workplace presentation.

Skills

Customer service

Communication

Multitasking

Teamwork

Professional presentation

Tools

OPERA PMS

Job description

Rydges Hotels & Resorts in Brisbane, part of EVT's hotel network, is seeking a front office professional to deliver outstanding guest service and seamless communication. You'll work with OPERA PMS, handle reservations, check-ins, and inquiries with a can-do attitude.

Join a dynamic team with rotating rosters (including weekends and night shifts) and enjoy perks from day one, such as dining and stay discounts across EVT hotels.