MELBOURNE- ROOM ATTENDANT

Empire Hospitality Australia Pty; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Empire Hospitality Australia Pty is seeking a dedicated Housekeeper to join our hospitality team in Melbourne. You will maintain guest rooms and common areas to the highest cleanliness standards while delivering friendly guest service during their stay.

You will interact with guests professionally, respond to requests promptly, and ensure tasks are completed efficiently within set timeframes. A positive attitude and reliability are essential in our fast-paced environment.

Qualifications

• Previous housekeeping experience preferred.
• Strong customer service and communication skills required.
• Basic English; conversational English essential for guest interaction.
• Excellent attention to detail and time management.
• Positive attitude and willingness to go above and beyond.
• Ability to work efficiently in a fast-paced environment.
• Flexible availability, including weekends and public holidays.
• Morning shift availability required.
• Knowledge of hotel operations is an advantage.
• Professional, reliable, and team-focused.

Responsibilities

• Clean and maintain guest rooms, common areas, and facilities to established standards.
• Interact professionally with guests and respond to their requests promptly.
• Manage time effectively to complete assigned tasks within designated timeframes.
• Report maintenance issues and safety concerns to appropriate personnel.
• Maintain inventory of cleaning supplies and amenities.
• Follow all health and safety protocols and procedures.
• Collaborate effectively with team members and other departments.
• Ensure compliance with company policies and industry regulations.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team player

Flexibility

Morning shift

Job description

We are seeking a dedicated and detail-oriented Housekeeper to join our hospitality team. This position offers an excellent opportunity for an experienced professional to contribute to maintaining the highest standards of cleanliness and guest satisfaction in our establishment.

Position Overview

As a Housekeeper, you will play a crucial role in ensuring our guests enjoy a comfortable and pristine environment during their stay. You will be responsible for maintaining exceptional cleanliness standards while delivering outstanding customer service that reflects our commitment to excellence.

Key Responsibilities

• Clean and maintain guest rooms, common areas, and facilities to established standards


• Interact professionally with guests and respond to their requests promptly


• Manage time effectively to complete assigned tasks within designated timeframes


• Report maintenance issues and safety concerns to appropriate personnel


• Maintain inventory of cleaning supplies and amenities


• Follow all health and safety protocols and procedures


• Collaborate effectively with team members and other departments


• Ensure compliance with company policies and industry regulations

Required Qualifications

• Previous housekeeping experience preferred


• Strong customer service and communication skills


• Basic English required, conversational English essential for guest interaction


• Excellent attention to detail and time management


• Positive attitude and willingness to go above and beyond


• Ability to work efficiently in a fast-paced environment


• Flexible availability, including weekends and public holidays


• Morning shift availability required


• Knowledge of hotel operations is an advantage


• Professional, reliable, and team-focused

What We Offer

We provide a supportive work environment where your contributions are valued and recognized. This role offers the opportunity to develop your skills within the hospitality industry while working alongside a professional and dedicated team.

Physical Requirements

This position requires the ability to stand for extended periods and perform repetitive tasks. Candidates must be able to work in various environmental conditions and maintain physical stamina throughout their shift.

We are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all qualified candidates. If you are passionate about hospitality and take pride in delivering exceptional service, we encourage you to apply for this rewarding position.