Front Office Receptionist

Jiu-Jiu Pty Ltd; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Best Western Plus Buckingham International in Melbourne is seeking a professional receptionist for either full-time or part-time hours. The role focuses on front desk duties, guest service, and smooth hotel operations.

You will warmly greet guests, manage inquiries, and coordinate with F&B and housekeeping while delivering high standards of customer service and a positive, proactive attitude. The successful candidate will have strong communication and organisational skills, be well presented and

Qualifications

• Minimum of 6 months hospitality experience is required.
• Professional, well-presented appearance and excellent work ethic.
• Strong written and verbal communication skills.
• Attention to detail and ability to multi-task in a fast-paced environment.
• High level of customer service and a positive attitude.
• Background in hospitality or tourism is preferred but not essential.

Responsibilities

• Operate the room reservation system to answer inquiries and take bookings.
• High level meet and greet of guests on arrival and during their stay.
• Coordinate with F&B and housekeeping on hotel operations and guest needs.
• Manage client relationships and ensure guest satisfaction.

Skills

Hospitality experience

Customer service

Multi-tasking

Communication skills

Tools

Property Management System

Job description

Best Western Plus Buckingham International is a 4-star hotel located in Melbourne south east. We are currently seeking an experienced and well-presented individual to join our Front Office team as a F/T or P/T receptionist.

Applicants must be professional, well presented, have excellent work ethic, written and verbal communication skills and committed to their work.

The role will require attention to detail, excellent computer skills, prepared to multi task, high level of customer service skills, a positive attitude and the ability to show initiative.

A background in the hospitality/tourism industry is preferred and knowledge of Property Management System would be an advantage but not essential.

Minimum of 6 months hospitality experience is required for this position.

We are expecting a customer service oriented all-rounder to join our team.

Responsibilities:

• Able to use our room reservation system to answer customers' inquiries and make reservations


• High level meet and greet clients


• Cooperate with F&B, and housekeeping for any hotel operation or guest-related matter.


• Client relationship management

Requirements:

• Polite and tactful personality


• Patient, keen on dealing with people


• Having excellent interpersonal skills


• A great team player


• Able to work multiple tasks under pressure, have high organizational skills


• Strong time management, interpersonal, communication and presentation skills and a friendly, mature approach to your work


• Relevant working experience in Food and Beverage or Hotel services


• Able to work various shifts

What we provide:

• Professional work environment


• Working in an open minded team


• Opportunity for career growth and development