Receptionist / Hotel Style Apartments

Melbourne City Apartments; Melbourne; On-site; AUD 36,000 - 60,000; Part time

Benefits offered by this job

Staff discounts

Job summary

Melbourne City Apartments – South Melbourne VIC 3205 is seeking a Receptionist / Room Checks / Minimum Cleaning Required to join our team on a part-time basis / full-time basis.

You will be the first point of contact for our guests, managing check-ins and check-outs whilst also conducting room inspections and performing light housekeeping duties to ensure our apartments meet the highest standards of cleanliness and presentation.

Qualifications

• Experience in reception, guest services or hospitality roles.
• Housekeeping knowledge and cleaning standards.
• Ability to work part-time with potential to full-time.
• Basic computer skills and familiarity with booking or property management systems.

Responsibilities

• Greet guests and manage check-in procedures with warmth and professionalism.
• Process guest check-outs and conduct thorough room inspections to ensure quality standards.
• Perform light cleaning and tidying tasks (vacuuming, dusting, basic bathroom maintenance).
• Respond to guest inquiries and requests, resolving issues where possible.
• Maintain accurate records of bookings, guest information, and maintenance issues.
• Report damages or maintenance concerns to management.
• Keep common areas clean, welcoming, and well-maintained.
• Restock supplies and ensure rooms are prepared for new guests.

Skills

Receptionist experience

Guest services

Hospitality

Communication skills

Teamwork

Attention to detail

Flexibility

Basic computer skills

Tools

Booking systems

Property management software

Job description

Melbourne City Apartments – South Melbourne VIC

Melbourne City Apartments is seeking a Receptionist / Room Checks / Minimum Cleaning Required to join our team on a part-time basis / full time basis.

You will have had experience with hotel booking systems and have worked in a hotel as a receptionist.

This role is based in South Melbourne, VIC 3205 and is essential to delivering excellent guest experiences and maintaining the smooth day-to-day operations of our apartment complex. You will be the first point of contact for our guests, managing check-ins and check-outs whilst also conducting room inspections and performing light housekeeping duties to ensure our apartments meet the highest standards of cleanliness and presentation.

What you'll be doing

• Greeting guests upon arrival and managing check-in procedures with warmth and professionalism
• Processing guest check-outs and conducting thorough room inspections to ensure compliance with our quality standards
• Performing light cleaning and tidying tasks including vacuuming, dusting, and basic bathroom maintenance
• Responding to guest enquiries and requests promptly and courteously, resolving issues where possible
• Maintaining accurate records of room bookings, guest information and maintenance issues
• Reporting any damages, maintenance concerns or items requiring attention to management
• Ensuring common areas remain clean, welcoming and well-maintained
• Restocking supplies and ensuring rooms are prepared for incoming guests
• Supporting the broader housekeeping and operations team to maintain service excellence

What we're looking for

• Experience in reception, guest services or hospitality roles, ideally within apartment management or hotel environments
• Demonstrated housekeeping knowledge with practical experience in room cleaning and maintenance standards
• Strong interpersonal and communication skills with the ability to interact positively with diverse guests
• Attention to detail and a commitment to maintaining high cleanliness standards
• Reliability and punctuality, with the flexibility to work part-time hours as required
• Ability to work independently and as part of a team
• Physical fitness to perform light cleaning duties throughout your shift
• Basic computer skills and familiarity with booking or property management systems (desirable)
• A professional appearance and approachable demeanour

What we offer

• Part-time work arrangements but need candidate to be able to move to full time quite quickly
• For the correct candidate this will lead to a full time position
• A supportive team environment where your contribution is recognised
• Opportunities to develop your skills in hospitality and guest services
• Staff discounts and perks available to our team members
• Clear communication and a collaborative workplace culture

About us

Melbourne City Apartments is a welcoming and professionally managed apartment complex located in the heart of South Melbourne. We pride ourselves on delivering exceptional hospitality and maintaining high standards of comfort and cleanliness for our guests. Our team is dedicated to creating memorable experiences and ensuring each guest enjoys their stay. We are committed to fostering a supportive workplace culture where our staff feel valued and motivated to deliver their best work.