Hotel Receptionist

Best Western; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Best Western Queen Victoria Market Hotel in Melbourne seeks enthusiastic Hotel Reception Staff to join our team. You will provide friendly service, manage check-ins and check-outs, handle guest requests, and maintain room presentation with a front desk-to-housekeeping balance.

We value a warm, professional demeanour, strong communication and time-management, and availability for morning, afternoon and weekend shifts. Full working rights in Australia are required.

Qualifications

• Previous experience in a hotel reception role is preferred.
• Experience in hotel housekeeping is desirable.
• Familiarity with Melbourne attractions and public transport helps.
• Warm, welcoming and professional demeanour is essential.
• Available for morning, afternoon and weekend shifts.
• Full working rights in Australia are required.

Responsibilities

• Provide efficient, friendly and professional service to all guests.
• Warmly welcome guests and ensure a positive first impression.
• Organise, confirm and process guest check-ins and check-outs.
• Respond to guest requests, enquiries and complaints promptly.
• Secure payments and verify or adjust guest billing as required.
• Check room cleanliness and presentation prior to arrival.
• Dust, vacuum, and mop floors.
• Transport and distribute linen to designated floors.

Skills

Hotel reception

Housekeeping

Melbourne attractions

Warm demeanor

Shift flexibility

Work rights

Job description

Best Western Queen Victoria Market Hotel is a 4-level hotel with 42 rooms, located in the heart of West Melbourne. Just a 1-minute walk from Melbourne’s iconic Queen Victoria Market, our hotel caters to both international and local travellers seeking comfort, convenience and warm hospitality.

We are currently seeking multiple enthusiastic and experienced Hotel Reception Staff to join our team.

About You:

• Previous experience in a hotel reception role (preferred)
• Experience in hotel housekeeping (desirable)
• Familiarity with Melbourne tourist attractions and public transport
• A genuinely warm, welcoming and professional demeanour
• Availability to work morning, afternoon and weekend shifts
• Full working rights in Australia

You will also demonstrate:

• Excellent communication, interpersonal and time-management skills
• Strong attention to detail
• High standards of personal presentation
• Demonstrates a strong sense of responsibility and service, with a meticulous and reliable approach to work.
• Demonstrates flexibility to support both Front Desk and Housekeeping functions as operational needs require.

Key Responsibilities:

• Providing efficient, friendly and professional service to all guests
• Warmly welcoming guests and ensuring a positive first impression
• Organising, confirming and processing guest check-ins and check-outs
• Responding to guest requests, enquiries and complaints promptly via face to face or online
• Securing payments and verifying or adjusting guest billing as required
• Checking room cleanliness and presentation prior to guest arrival
• Dust, vacuum, and mop floors
• Transport and distribute linen to designated floors.