Guest Experience Specialist: Front Desk, F&B & More

Resort Management by Travel and Leisure Pty Ltd/ACN 099 634 830 / Wyndham Destinations; Australia; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across Australia, Fiji, New Zealand

Job summary

Resort Management by Travel and Leisure Pty Ltd in Australia is searching for a Guest Service Generalist. This role includes front desk management, housekeeping, and food & beverage functions to ensure that all owners and guests receive efficient and courteous service.

The ideal candidate should have a genuine passion for customer service, excellent communication skills, and the ability to work flexibly, including weekends and evenings. Professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand are offered as benefits.

Qualifications

• Genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Enthusiastic, self-motivated, and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends.
• Current driver's licence (preferable).

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests.
• Handle check-in and check-out procedures.
• Manage telephone and email inquiries.
• Assist with luggage portage.
• Handle cash and balancing procedures.
• Manage reservations and night audit procedures.
• Maintain guest accommodation and common areas.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Food & Beverage service

Housekeeping

Job description

Resort Management by Travel and Leisure Pty Ltd in Australia is searching for a Guest Service Generalist. This role includes front desk management, housekeeping, and food & beverage functions to ensure that all owners and guests receive efficient and courteous service.

The ideal candidate should have a genuine passion for customer service, excellent communication skills, and the ability to work flexibly, including weekends and evenings. Professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand are offered as benefits.