Guest Services Generalist — Front Desk & F&B (Flexible Hours)

Travel + Leisure Co.; Dunsborough; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist at Club Wyndham Dunsborough to deliver exceptional front desk, housekeeping, and F&B support. You will greet owners and guests, manage check-ins/outs, handle inquiries and bookings, and assist with night audit and administrative tasks with a proactive attitude.

You’ll join a dynamic, customer‑focused team and benefit from professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand.

Qualifications

• Genuine passion for customer service.
• Excellent communication skills and interpersonal ability.
• Enthusiastic, self-motivated and positive attitude.
• Immaculate presentation and professional grooming.
• Ability to work a flexible roster including weekends, evenings and school holidays.
• Current driver’s licence (preferable).

Responsibilities

• Perform front desk duties: greeting owners and guests, check-in/check-out, answer calls and emails; assist with luggage; cash handling and balancing.
• Handle tour and travel inquiries and bookings, reservations, and night audit procedures.
• Use basic office tools (Email, Word, Excel) for documentation and payments.
• Carry out housekeeping, food & beverage, and maintenance tasks as part of daily operations.

Skills

Genuine passion for customer service

Excellent communicator

Enthusiastic self-motivated

Immaculate presentation

Flexible roster

Driver's licence (preferable)

Tools

MS Word

MS Excel

Email

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist at Club Wyndham Dunsborough to deliver exceptional front desk, housekeeping, and F&B support. You will greet owners and guests, manage check-ins/outs, handle inquiries and bookings, and assist with night audit and administrative tasks with a proactive attitude.

You’ll join a dynamic, customer‑focused team and benefit from professional development funding and discounted hotel stays across Australia, Fiji, and New Zealand.