Guest Experience Generalist: Front Desk & Hospitality

Travel + Leisure Co.; Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across Australia, Fiji, New Zealand

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist for their location on Phillip Island, Australia. This full-time position entails a variety of responsibilities, including front desk duties, housekeeping, food and beverage service, and maintenance functions, all aimed at ensuring a warm and welcoming experience for guests.

Successful candidates will demonstrate a genuine passion for customer service, excellent communication skills, and the ability to work flexible hours, including weekends and holidays. The role offers professional development opportunities and discounted hotel stays across Australia and beyond.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster including weekends and holidays.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests.
• Handle cash and balancing procedures.
• Perform housekeeping functions such as maintaining guest accommodation.
• Prepare and serve food and beverages.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist for their location on Phillip Island, Australia. This full-time position entails a variety of responsibilities, including front desk duties, housekeeping, food and beverage service, and maintenance functions, all aimed at ensuring a warm and welcoming experience for guests.

Successful candidates will demonstrate a genuine passion for customer service, excellent communication skills, and the ability to work flexible hours, including weekends and holidays. The role offers professional development opportunities and discounted hotel stays across Australia and beyond.