Guest Experience Specialist - Front Desk & More

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Dinner Plain; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays globally

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, Victoria, to perform front desk, F&B, housekeeping and maintenance tasks. You will ensure Owners and Guests receive courteous, proactive service and feel welcome throughout their stay.

The role covers check-in/check-out, inquiries, luggage handling, tours/bookings, and night audit procedures, with a focus on impeccable presentation and flexible rosters.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

Skills

Customer service passion

Excellent communication

Interpersonal skills

Self-motivated and positive

Immaculate presentation

Flexible roster availability

Tools

Email

Word

Excel

Credit card terminals

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, Victoria, to perform front desk, F&B, housekeeping and maintenance tasks. You will ensure Owners and Guests receive courteous, proactive service and feel welcome throughout their stay.

The role covers check-in/check-out, inquiries, luggage handling, tours/bookings, and night audit procedures, with a focus on impeccable presentation and flexible rosters.