Guest Experience Host, Front Office (Rotating Schedule)

TFE Hotels Group; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be at the heart of the guest experience.

You’ll welcome guests, manage arrivals and reservations, respond to enquiries, and help maintain accurate guest records and hotel systems. This role emphasizes hospitality, teamwork, and delivering exceptional service in a fast-paced environment on a rotating roster.

Qualifications

• Previous customer service or hospitality experience.
• Strong communication and interpersonal skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail.
• Professional judgement when resolving guest concerns.
• Flexible approach to working a rotating roster.

Responsibilities

• Welcome guests with a friendly and professional approach
• Manage guest arrivals, departures and reservations
• Respond to guest enquiries and resolve issues confidently
• Build positive relationships with guests and colleagues
• Maintain accurate guest records and hotel systems
• Identify opportunities to enhance the guest experience
• Uphold hotel standards and service excellence

Job description

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be at the heart of the guest experience.

You’ll welcome guests, manage arrivals and reservations, respond to enquiries, and help maintain accurate guest records and hotel systems. This role emphasizes hospitality, teamwork, and delivering exceptional service in a fast-paced environment on a rotating roster.