Guest Experience Concierge - Front Desk

Ihg Hotels & Resorts; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Worldwide Accommodation and Food & Bev

Be part of a creative, energetic team

Career growth across the hospitality集团

Job summary

Ihg Hotels & Resorts in Melbourne is seeking a Guest Experience Specialist Front Desk to ensure smooth check-in/out and guide guests through their stay with proactive service. You will be on your feet, assisting guests, managing requests, and promoting hotel services to create a memorable experience.

The role emphasizes professional appearance, safe work practices, and effective communication while supporting guests with loading/unloading luggage and coordinating with the bell area.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest feedback
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly
• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area

Skills

Customer service

Communication skills

Guest relations

Education

High school diploma or GED

Job description

Ihg Hotels & Resorts in Melbourne is seeking a Guest Experience Specialist Front Desk to ensure smooth check-in/out and guide guests through their stay with proactive service. You will be on your feet, assisting guests, managing requests, and promoting hotel services to create a memorable experience.

The role emphasizes professional appearance, safe work practices, and effective communication while supporting guests with loading/unloading luggage and coordinating with the bell area.