Front Desk Pro: Create Memorable Stays

TFE Hotels Group; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be the welcoming face of the guest experience. You'll greet guests, handle arrivals and reservations, and resolve enquiries with warmth and professionalism.

Working in a supportive Front Office team, you will build guest relationships, maintain accurate records, and contribute to smooth operations while rotating shifts and delivering memorable stays.

Qualifications

• Previous customer service or hospitality experience
• Strong communication and interpersonal skills
• Ability to manage competing priorities in a fast-paced environment
• Excellent attention to detail
• Professional judgement when resolving guest concerns
• Flexible approach to working a rotating roster
• Passion for delivering memorable guest experiences

Responsibilities

• Welcome guests with a friendly and professional approach
• Manage guest arrivals, departures and reservations
• Respond to guest enquiries and resolve issues confidently
• Build positive relationships with guests and colleagues
• Support day-to-day Front Office operations
• Maintain accurate guest records and hotel systems
• Identify opportunities to enhance the guest experience
• Uphold hotel standards and service excellence

Skills

Communication skills

Interpersonal skills

Customer service experience

Hospitality mindset

Job description

Adina Apartment Hotel Chermside, part of the TFE Hotels group, is seeking a Receptionist to be the welcoming face of the guest experience. You'll greet guests, handle arrivals and reservations, and resolve enquiries with warmth and professionalism.

Working in a supportive Front Office team, you will build guest relationships, maintain accurate records, and contribute to smooth operations while rotating shifts and delivering memorable stays.