Guest Service Attendant: Growth & Global Opportunities

TFE Hotels Group; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global opportunities

Everyday savings

Wellbeing support

Flexible leave

Strong culture

Job summary

TFE Hotels is recruiting a welcoming Guest Service Attendant for A by Adina Sydney to create exceptional first impressions and lasting memories for guests. You will join the Front Office team, delivering thoughtful service from arrival to departure while upholding brand standards and operational procedures.

The role emphasizes genuine hospitality, effective communication, and the ability to handle diverse guest needs in a fast-paced setting.

Qualifications

• Experience in customer service or front office in hospitality.
• Excellent communication and presentation skills.
• Ability to handle multiple guest enquiries with professionalism.

Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality from arrival to departure.
• Complete guest check-in and check-out processes efficiently and accurately.
• Adapt your communication and service approach to different guests and situations.
• Use sound judgement to resolve routine guest requests and elevate complex or sensitive matters appropriately.
• Build genuine guest relationships by anticipating guest needs and creating memorable experiences.
• Maintain accurate guest records and process payments in accordance with hotel procedures.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Maintain a professional, organised and welcoming Front Office environment.
• Follow company policies, security procedures and workplace health and safety requirements.
• Share relevant guest information with Housekeeping, Reservations, Food & Beverage and Maintenance to support a seamless stay.
• Use guest feedback and observations to identify simple opportunities to improve the experience.
• Resolve guest requests and service recovery situations with confidence and professionalism.
• Promote hotel facilities, services and guest experiences to maximise guest satisfaction.

Skills

Guest service

Communication

Front office

Hospitality operations

PMS systems

Team collaboration

Education

Relevant qualification in Hospitality, Tourism or Business

Tools

PMS

POS systems

Job description

TFE Hotels is recruiting a welcoming Guest Service Attendant for A by Adina Sydney to create exceptional first impressions and lasting memories for guests. You will join the Front Office team, delivering thoughtful service from arrival to departure while upholding brand standards and operational procedures.

The role emphasizes genuine hospitality, effective communication, and the ability to handle diverse guest needs in a fast-paced setting.