Guest Experience Ambassador - Front Office

TFE Hotels Group; Adelaide; On-site; AUD 29,000 - 39,000; Part time

Job summary

Vibe Hotel Adelaide, part of TFE Hotels, seeks a welcoming and passionate Front Office team member for a casual Guest Service Agent role. You’ll shape first impressions and ensure memorable stays for every guest from arrival to departure.

In this casual position you’ll handle check-in/out, guest requests and payments, and collaborate across departments to deliver seamless service. Excellent communication and a friendly, professional demeanor are essential.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to work in a fast-paced, rotating roster including weekends.
• Excellent communication and professional presentation.

Responsibilities

• Welcome guests and handle efficient check-in/out.
• Resolve requests with professionalism and courtesy.
• Promote hotel facilities and services to guests.
• Maintain accurate guest records and process payments.

Skills

Customer service

Front office

PMS experience

Hospitality

Tools

PMS systems

Job description

Vibe Hotel Adelaide, part of TFE Hotels, seeks a welcoming and passionate Front Office team member for a casual Guest Service Agent role. You’ll shape first impressions and ensure memorable stays for every guest from arrival to departure.

In this casual position you’ll handle check-in/out, guest requests and payments, and collaborate across departments to deliver seamless service. Excellent communication and a friendly, professional demeanor are essential.