Guest Experience Specialist - Front Desk

Mercure; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Peppers Clear Mountain in the Brisbane hinterland is seeking a reception team member to join at an exciting stage of growth. You will be the warm, proactive face of the guest experience, delivering polished service at the front desk and supporting reservations as needed.

Ideal candidates will have hotel or resort front office experience, strong communication, and a flexible 7-day roster availability. Opera PMS knowledge is preferred, and a professional appearance and confident decision-making

Qualifications

• Front office/reception experience is essential.
• Experience with Opera PMS preferred.
• Excellent written and verbal communication.
• Able to work a flexible 7-day roster.
• Professional presentation and initiative are required.

Responsibilities

• Greet and assist guests at the front desk and manage reservations.
• Deliver warm, personalized guest experiences and handle requests.
• Operate Opera PMS and related systems as needed.
• Maintain professional appearance and uphold service standards.

Skills

Reception experience

Customer service

Communication skills

Flexible roster

Tools

Opera PMS

TARS

Job description

Peppers Clear Mountain in the Brisbane hinterland is seeking a reception team member to join at an exciting stage of growth. You will be the warm, proactive face of the guest experience, delivering polished service at the front desk and supporting reservations as needed.

Ideal candidates will have hotel or resort front office experience, strong communication, and a flexible 7-day roster availability. Opera PMS knowledge is preferred, and a professional appearance and confident decision-making