Front Office Receptionist

Mercure; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Peppers Clear Mountain in the Brisbane hinterland is seeking a reception team member to join at an exciting stage of growth. You will be the warm, proactive face of the guest experience, delivering polished service at the front desk and supporting reservations as needed.

Ideal candidates will have hotel or resort front office experience, strong communication, and a flexible 7-day roster availability. Opera PMS knowledge is preferred, and a professional appearance and confident decision-making

Qualifications

• Front office/reception experience is essential.
• Experience with Opera PMS preferred.
• Excellent written and verbal communication.
• Able to work a flexible 7-day roster.
• Professional presentation and initiative are required.

Responsibilities

• Greet and assist guests at the front desk and manage reservations.
• Deliver warm, personalized guest experiences and handle requests.
• Operate Opera PMS and related systems as needed.
• Maintain professional appearance and uphold service standards.

Skills

Reception experience

Customer service

Communication skills

Flexible roster

Tools

Opera PMS

TARS

Job description

Following an extensive renovation and exciting transformation, Peppers Clear Mountain offers a premium hinterland escape, combining contemporary accommodation, exceptional food and beverage experiences, and breathtaking surrounds.

This is an exciting opportunity to join the team at the beginning of a new chapter for this iconic property and play an important role in delivering the warm, polished and memorable guest experiences synonymous with the Peppers brand.

Located in the beautiful hinterland and just 20 minutes from Strathpine, Peppers Clear Mountain provides a unique working environment with spectacular views and a strong focus on quality hospitality and exceptional guest service.

What we are looking for in our reception team:

A driven problem solver with a creative approach to delivering the ultimate guest experience

Someone with a genuine personable service style that always blows our guests away

Someone with hotel or resort front office experience in reception and/or reservations

A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Experience in property management system, Opera preferrable

Excellent written and verbal communication skills.

Have a professional work ethic, be well presented, self-motivated, take initiative and be responsible for your decision making

Previous knowledge of Accor hotel systems (TARS) would be highly regarded

HIGA Award base pay role - in line with hospitality award.

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.

Please note that only shortlisted candidates will be contacted and interviews will be conducted online.