Guest Experience Concierge — Resort Front Desk

Peppers Retreats, Resorts and Hotels; Kingscliff; Presencial; AUD 52 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Heartist Discounts

Family Discounts

ALL Loyalty

Accor Academy Access

Typsy Training

Global Opportunities

Accor Live Limitless

Resumo da oferta

Peppers Salt Resort & Spa Kingscliff located near the Gold Coast is seeking a friendly Guest Service Agent to greet guests from check-in to check-out and ensure memorable stays.

You will confidently communicate with guests and colleagues, promote hotel amenities, and share local recommendations. This role requires multi-tasking, teamwork, and availability for varied shifts including nights and weekends.

Qualificações

• Previous experience in hotel front desk operations.
• Excellent customer service mindset.
• Willing to work varied shifts including nights and holidays.

Responsabilidades

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Conhecimentos

Guest service

Communication skills

Team collaboration

Time management

Multitasking

Conflict resolution

Reservations management

Availability for shifts

Descrição da oferta de emprego

Peppers Salt Resort & Spa Kingscliff located near the Gold Coast is seeking a friendly Guest Service Agent to greet guests from check-in to check-out and ensure memorable stays.

You will confidently communicate with guests and colleagues, promote hotel amenities, and share local recommendations. This role requires multi-tasking, teamwork, and availability for varied shifts including nights and weekends.