Front Office Manager - Lead Guest Experience & Team Growth

Peppers Retreats, Resorts and Hotels; Noosa Shire; On-site; AUD 90,000 - 120,000; Full time

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Job summary

Peppers Noosa Resort & Villas in Noosa Heads, Queensland, is seeking a proactive Front Office Manager to lead the front-of-house team. You will foster collaboration with guests and colleagues, resolve issues creatively, and drive outstanding service delivery.

The role involves recruiting and mentoring staff, ensuring safety compliance, and managing reservations, guest accounts, and reporting. A flexible schedule including nights and weekends is required.

Qualifications

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in using reservation and property management systems is a plus.
• Masterful in the art of communication, both the written and spoken.
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills

Hotel operations

Leadership

Communication

Multi-tasking

Time management

Reservations systems

Tools

Property management systems

Job description

Peppers Noosa Resort & Villas in Noosa Heads, Queensland, is seeking a proactive Front Office Manager to lead the front-of-house team. You will foster collaboration with guests and colleagues, resolve issues creatively, and drive outstanding service delivery.

The role involves recruiting and mentoring staff, ensuring safety compliance, and managing reservations, guest accounts, and reporting. A flexible schedule including nights and weekends is required.