Front Office Receptionist

Peppers Clear Mountain; City of Brisbane; Presencial; AUD 48.000 - 60.000; Jornada completa

Descripción de la vacante

Peppers Clear Mountain in Queensland seeks a friendly front desk professional to deliver warm, polished guest experiences at a premium hinterland property.

You will manage check-in/check-out, handle reservations, and use Opera PMS and TARS to assist guests and coordinate with departments.

This role offers an exciting opportunity to join a growing team, with a focus on personal development and delivering the Peppers standard of service.

Formación

• Front office or reception experience in hotel or resort.
• Experience with Opera PMS preferred.
• Excellent written and verbal communication.
• Willingness to work a flexible 7-day roster.

Responsabilidades

• Greet guests and manage check-in/out.
• Handle reservations and guest requests.
• Coordinate with other hotel departments.
• Use Opera PMS to update bookings.

Conocimientos

Front desk experience

Guest service

Communication

Flexible roster

Problem solving

Professional appearance

Herramientas

Opera PMS

TARS

Descripción del empleo

Following an extensive renovation and exciting transformation, Peppers Clear Mountain offers a premium hinterland escape, combining contemporary accommodation, exceptional food and beverage experiences, and breathtaking surrounds.

This is an exciting opportunity to join the team at the beginning of a new chapter for this iconic property and play an important role in delivering the warm, polished and memorable guest experiences synonymous with the Peppers brand.

Located in the beautiful hinterland and just 20 minutes from Strathpine, Peppers Clear Mountain provides a unique working environment with spectacular views and a strong focus on quality hospitality and exceptional guest service.

What we are looking for in our reception team:

• A driven problem solver with a creative approach to delivering the ultimate guest experience
• Someone with a genuine personable service style that always blows our guests away
• Someone with hotel or resort front office experience in reception and/or reservations
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
• Experience in property management system, Opera preferrable
• Excellent written and verbal communication skills.
• Have a professional work ethic, be well presented, self-motivated, take initiative and be responsible for your decision making
• Previous knowledge of Accor hotel systems (TARS) would be highly regarded

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.

Please note that only shortlisted candidates will be contacted and interviews will be conducted online.