Guest Experience Specialist | Flexible Weekend Rotations

Alloggio; Sunshine Coast Regional; On-site; AUD 41,000 - 47,000; Part time

Job summary

Alloggio is seeking a Guest Services Specialist to join our Bokarina and Mooloolaba properties on the Sunshine Coast. You will greet guests, answer questions, assist with check-ins and coordinate with property teams to keep guests happy.

This casual role requires a calm, solutions-focused communicator with strong organizational skills and comfort with digital channels. Weekend rotation is required, roughly two shifts per month.

Qualifications

• Experience in guest services or high-volume customer service.
• Calm, solutions-focused communication.
• Strong organization and attention to detail.
• Comfort with digital channels and new systems.
• Availability for rotating weekend shifts.

Responsibilities

• Be the first point of contact for guests, providing friendly, professional and responsive support throughout their stay.
• Manage guest inquiries and communications across phone, email, online chat and social media.
• Assist with check-ins, check-outs, guest requests, booking inquiries and any concerns that may arise during their stay.
• Proactively resolve guest issues and coordinate with relevant teams to ensure a smooth and positive guest experience.
• Provide local recommendations, property information and assistance to enhance each guest's stay.
• Follow up with guests to ensure satisfaction and maintain high standards of customer service.

Skills

Guest services experience

Hospitality

High-volume customer service

Calm communication

Weekend availability

Job description

Alloggio is seeking a Guest Services Specialist to join our Bokarina and Mooloolaba properties on the Sunshine Coast. You will greet guests, answer questions, assist with check-ins and coordinate with property teams to keep guests happy.

This casual role requires a calm, solutions-focused communicator with strong organizational skills and comfort with digital channels. Weekend rotation is required, roughly two shifts per month.