Guest Reservations Specialist — Flexible Rosters

St Albans Hospitality

Brisbane

On-site

AUD 60,000 - 70,000

Full time

3 days ago

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Job summary

St Albans Hospitality in Brisbane is seeking an experienced Reservations Officer to join our team and be part of the guest experience from the first hello. You’ll manage bookings, answer enquiries and work closely with our venue teams to keep everything running smoothly.

This busy, hands-on role requires a warm, professional approach, excellent organisational skills and the ability to stay calm when busy. Experience with reservations systems (SevenRooms a plus) and a flexible Monday–Friday

Qualifications

Experience in reservations, hosting, guest services or a similar hospitality role.
Strong communication skills and attention to detail.
Ability to juggle multiple bookings and priorities without missing a beat.

Responsibilities

Managing reservations, phone calls, emails and guest enquiries across our venues.
Creating a great first impression with warm, friendly and professional service.
Making the most of every booking opportunity, managing waitlists, cancellations and last-minute requests.
Working closely with our venue teams to ensure bookings, seating arrangements and special requests run smoothly.
Getting to know our venues and confidently recommending the perfect dining experience for our guests.
Keeping guest details and reservations accurate and up to date in SevenRooms.
Jumping in to support our venue teams with hosting and other operational needs when required.