Guest Services Agent

PV Operations Pty Ltd; Noosa Shire; On-site; AUD 30,000 - 41,000; Part time

Job summary

PV Operations Pty Ltd in Noosa region is expanding its serviced apartments team to deliver guest-centric accommodation services. The role suits a reliable, customer-focused individual with retail or hospitality experience who can adapt to the needs of a growing operation.

Travel between Noosaville and Birtinya is required, with shifts across multiple days. Expected hours are roughly 30 per week, with potential increases for leave coverage and business needs.

Qualifications

• Retail or Hospitality/Accommodation background or experience.
• Reliable and customer-focused.
• Willing to work ~30 hours per week and cover shifts.
• Able to travel between Noosaville and Birtinya.

Responsibilities

• Handle check-ins and check-outs.
• Process guest accounts and settlements.
• Confirm bookings and liaise with reservations.
• Take reservation inquiries and bookings.
• Enter data into Resly system.
• Provide after-hours phone support on a rotational basis.
• Maintain supplies and coordinate housekeeping.
• Conduct room inspections and audits.
• Support management and uphold company standards.

Skills

Customer service

Reliability

Communication

Team player

Flexible availability

Problem solving

Retail/hospitality experience

Tools

Resly booking system

Job description

We arecurrently expanding our team of service agents in a growing serviced apartments management company. If you arereliable and customerfocused with a Retail or Hospitality / Accommodation background or experience - The position requires someone who is solution focused, flexible in their availability, and is a team player. Expected hours are roughly 30 per week, but may increase with leave coverage and business requirements. Requirement to travel between Noosaville and Birtinya locations with other locations and full time opportunities also available for the right candidate.

This role will involve:

• Reporting to your Manager daily
• Working autonomously/with limited supervision to achieve set outcomes in theaccommodation operations.
• Manage Check ins and Check outs
• Execute the settling and issuing of guest's accounts.
• Confirm bookings with guests in advance and liaise with the reservations manager where required
• Take reservation enquiries and bookings
• Manage data entry into Resly booking system
• After hours phone coverage on a rotational basis (compensation provided, as required)
• Ensure that guest requests are completed accurately and efficiently; focusing on guest needs as a priority
• Assist with arranging and maintaining supplies such as linen, cleaning, room amenities and all other hotel supplies
• Undertake basicMaintenance,Grounds and Cleaning Duties, as required
• Ensure that all standards are maintained,customer needs are met and adhere to all policies and procedures
• Work to help develop, protect and promote the company culture and morale.
• Report to management regarding daily operations
• Conduct room inspections and audits
• All other duties as outlinedby management

To be successful in this role, you will be available to work various shifts, between the hours of 8.30am and 5.30pm on any day of the week in both Noosaville & Birtinya.

You must possess strong communication skills and are confident in problem solving communicationwith various people involved in the business. Experience in serviced apartments and strata properties is advantageous.