Guest Services Specialist - Serviced Apartments

PV Operations Pty Ltd; Noosa Shire; On-site; AUD 30,000 - 41,000; Part time

Job summary

PV Operations Pty Ltd in Noosa region is expanding its serviced apartments team to deliver guest-centric accommodation services. The role suits a reliable, customer-focused individual with retail or hospitality experience who can adapt to the needs of a growing operation.

Travel between Noosaville and Birtinya is required, with shifts across multiple days. Expected hours are roughly 30 per week, with potential increases for leave coverage and business needs.

Qualifications

• Retail or Hospitality/Accommodation background or experience.
• Reliable and customer-focused.
• Willing to work ~30 hours per week and cover shifts.
• Able to travel between Noosaville and Birtinya.

Responsibilities

• Handle check-ins and check-outs.
• Process guest accounts and settlements.
• Confirm bookings and liaise with reservations.
• Take reservation inquiries and bookings.
• Enter data into Resly system.
• Provide after-hours phone support on a rotational basis.
• Maintain supplies and coordinate housekeeping.
• Conduct room inspections and audits.
• Support management and uphold company standards.

Skills

Customer service

Reliability

Communication

Team player

Flexible availability

Problem solving

Retail/hospitality experience

Tools

Resly booking system

Job description

PV Operations Pty Ltd in Noosa region is expanding its serviced apartments team to deliver guest-centric accommodation services. The role suits a reliable, customer-focused individual with retail or hospitality experience who can adapt to the needs of a growing operation.

Travel between Noosaville and Birtinya is required, with shifts across multiple days. Expected hours are roughly 30 per week, with potential increases for leave coverage and business needs.