Guest Experience Specialist - Sunshine Coast (Part-Time)

Direct Collective; Sunshine Coast Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

Direct Collective operates a chain of Serviced Apartment complexes across Queensland, focusing on the Sunshine Coast. The role is based at the Lowanna Beach Resort complex in Buddina/Kawana and requires a minimum of 20 hours per week with flexibility for weekday and every second weekend shifts.

You will support the front office team in achieving daily goals, handling check-ins/check-outs, guest accounts, bookings, and guest requests while upholding company standards and culture.

Qualifications

• Background in Retail or Hospitality/ Accommodation is preferred.
• Availability for various shifts including weekends and public holidays.
• Must be reliable, customer-focused and solution oriented.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Assist front office team with daily goals and targets.
• Manage check-ins and check-outs; settle guest accounts.
• Confirm bookings with guests and liaise with Reservations.
• Handle reservation enquiries and bookings; occasional after-hours phone coverage.
• Ensure guest requests are met promptly and standards are maintained.
• Contribute to profitability and uphold Direct Collective policies.
• Report to management on daily operations and conduct room inspections.

Skills

Customer focus

Reliability

Team player

Strong communication

Problem solving

Flexibility

Hospitality experience

Job description

Direct Collective operates a chain of Serviced Apartment complexes across Queensland, focusing on the Sunshine Coast. The role is based at the Lowanna Beach Resort complex in Buddina/Kawana and requires a minimum of 20 hours per week with flexibility for weekday and every second weekend shifts.

You will support the front office team in achieving daily goals, handling check-ins/check-outs, guest accounts, bookings, and guest requests while upholding company standards and culture.