Guest Experience Specialist – Elevate Stays & Growth

EVT - Entertainment | Ventures | Travel; Adelaide; On-site; AUD 49,000 - 56,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave and volunteering

Job summary

EVT is a leading hospitality and entertainment group based in Australia, offering roles across hotels and experiences. This Adelaide hotel role focuses on welcoming guests, processing check-ins/outs, and ensuring accurate guest accounts while supporting diverse teams in a dynamic, guest-focused environment.

You will be part of a culture that values Daymakers, safety, and growth, with perks from day one including dining discounts and career progression opportunities across EVT’s theatre, dining,

Qualifications

• Warm, friendly approach to meet guests’ needs.
• Accurate handling of guest accounts and cashiering.
• Willingness to learn current room rates and hotel services.
• Commitment to health & safety policies and hotel procedures.
• Team-first attitude with support for telephonists/back office.

Responsibilities

• Greet guests warmly on arrival and departure.
• Check guests in and out efficiently.
• Process guest transactions and accounts accurately.
• Book, update and amend reservations accurately.
• Coordinate with Housekeeping, Reservations and Maintenance.
• Relay guest requests and resolve complaints with management.

Skills

Guest service

Cash handling

Team player

Learning mindset

Job description

EVT is a leading hospitality and entertainment group based in Australia, offering roles across hotels and experiences. This Adelaide hotel role focuses on welcoming guests, processing check-ins/outs, and ensuring accurate guest accounts while supporting diverse teams in a dynamic, guest-focused environment.

You will be part of a culture that values Daymakers, safety, and growth, with perks from day one including dining discounts and career progression opportunities across EVT’s theatre, dining,