Guest Service Agent - Hotel Alba

EVT; Adelaide; Sur place; AUD 34 000 - 44 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT"

$2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave; volunteering

Résumé du poste

EVT operates hotels in Adelaide and across Australia, offering a guest-centric environment where Daymakers ensure memorable experiences. Join a hospitality network that values warmth, accuracy, and teamwork, with opportunities to grow within a diverse portfolio of hotels and entertainment venues.

As a front desk team member, you will greet guests, check them in and out, handle transactions, manage reservations, and liaise with housekeeping and maintenance to guarantee smooth arrivals and

Qualifications

• Warm, friendly approach and genuine drive to meet guests’ needs.
• Accuracy and care with guest accounts and cashiering.
• Willingness to learn current room rates, packages, hotel services and Adelaide happenings.
• Commitment to workplace health and safety and hotel policies.
• Team-focused attitude, supporting telephonists and back office when needed.
• Available for rostered training, opening and closing duties and scheduled meetings.

Responsabilités

• Greet guests warmly as they arrive and depart, anticipating needs.
• Check guests in and out efficiently in line with hotel procedures.
• Process guest transactions and accounts accurately per cashiering policies.
• Book, update and amend reservations accurately and on time.
• Coordinate with Housekeeping, Reservations and Maintenance to prepare rooms.
• Escalate and follow up on guest remarks and complaints.

Connaissances

Warm, friendly approach

Guest accounts accuracy

Cashiering

Rate and package awareness

Team player

Training adaptability

Description du poste

About EVT: Hotel Alba Adelaide is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities:

• Greet guests warmly as they arrive and depart, and anticipate their needs and requests
• Check guests in and out efficiently and in line with hotel procedures
• Process guest transactions and accounts accurately, following cashiering policies
• Book, update and amend reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance so rooms are ready for arriving guests
• Pass guest special requests, comments and complaints to the right team or hotel management, and follow up until they’re resolved

What You’ll Bring:

• A warm, friendly approach and a genuine drive to meet guests’ needs
• Accuracy and care with guest accounts and cashiering
• Willingness to learn current room rates, packages, hotel services and what’s on around Adelaide
• A commitment to workplace health and safety and hotel policies and procedures
• A team-first attitude, including supporting telephonists and back office when needed
• Availability for rostered training, opening and closing duties and scheduled meetings

How You Work:

• Daymaker ethos: no one’s too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

We welcome applicants from all backgrounds.