Guest Experience Agent

EVT - Entertainment | Ventures | Travel; Brisbane; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Dining & hotel discounts

Movie tickets discounts

Seasonal perks at Thredbo

Career progression

Paid parental leave

Job summary

EVT - Entertainment | Ventures | Travel invites you to join the Daymaker team at Rydges Fortitude Valley in Brisbane. You will deliver outstanding guest service, manage reservations and inquiries, and uphold the high standards across EVT’s hospitality network.

The role supports a rotating roster including weekends and night shifts. Ideal candidates bring prior hospitality experience, strong communication, and a can-do attitude.

Qualifications

• Experience in hospitality or service environment.
• Strong communication skills, written and verbal.

Responsibilities

• Provide exceptional customer service and handle inquiries via phone and email.
• Maintain professional phone and email etiquette.
• Utilise the OPERA property management system for guest check-in/out and reservations.
• Demonstrate a professional, presentable appearance and demeanor.

Skills

Customer service

Phone etiquette

OPERA PMS

Experience in similar role

Multitasking

Tools

Opera PMS

Job description

EVT - Entertainment | Ventures | Travel invites you to join the Daymaker team at Rydges Fortitude Valley in Brisbane. You will deliver outstanding guest service, manage reservations and inquiries, and uphold the high standards across EVT’s hospitality network.

The role supports a rotating roster including weekends and night shifts. Ideal candidates bring prior hospitality experience, strong communication, and a can-do attitude.