Guest Service Agent - Flagstaff Gardens Hotel

EVT; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

50% off dining and stays across EVTホテル

Seasonal perks at Thredbo

Rapid career growth across EVT's hotel

Paid parental leave; volunteering

Job summary

EVT is seeking a Guest Service Agent for Flagstaff Gardens Melbourne, a full-time role requiring minimum 38 hours per week. You will warmly welcome guests, check them in/out, process transactions, and handle reservations with accuracy.

Collaborate with Housekeeping, Reservations and Maintenance to prepare rooms, and respond to guest requests or issues promptly. Perks include Daymaker culture and generous staff benefits, with opportunities for rapid career growth across EVT's hotel and

Qualifications

• A warm, friendly approach to welcoming and looking after guests.
• Accuracy and efficiency when processing transactions, accounts and reservations.
• A working knowledge of current room rates, packages, hotel services and the local area.
• The ability to work closely with Housekeeping, Reservations, Maintenance and back office teams.
• A commitment to hotel policies and procedures and workplace health and safety.
• Availability for rostered shifts, training sessions, meetings, and opening and closing duties.

Responsibilities

• Anticipate and meet guests' needs with a warm, friendly welcome on arrival and departure.
• Check guests in and out efficiently and in line with hotel procedures.
• Process daily guest transactions and accounts accurately, following cashiering policies.
• Book, update, amend and file reservations accurately and on time.
• Work with Housekeeping, Reservations and Maintenance to prepare rooms for arriving guests.
• Communicate guest requests and complaints to the right department and follow up.

Skills

Warm, friendly service

Attention to detail

Cashiering/transactions

Knowledge of room rates/hotel services

Team collaboration

Policy & safety compliance

Rostered shifts availability

Job description

Guest Service Agent - Flagstaff Gardens Melbourne | Full-time, minimum 38 hours per week

About EVT

About EVT: Flagstaff Gardens Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities

• Anticipate and attend to guests' needs and desires immediately, offering a warm and friendly welcome as they arrive and depart
• Check guests in and out efficiently and in line with hotel procedures
• Process daily guest transactions and accounts accurately, following all cashiering policies and procedures
• Book, update, amend and file reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are properly prepared for arriving guests
• Communicate guest special requests, comments and complaints to the right department or hotel management, and follow up until requests are fulfilled

What You'll Bring

• A warm, friendly approach to welcoming and looking after guests
• Accuracy and efficiency when processing transactions, accounts and reservations
• A working knowledge of current room rates, packages, hotel services and the local area
• The ability to work closely with Housekeeping, Reservations, Maintenance and back office teams
• A commitment to hotel policies and procedures and workplace health and safety
• Availability for rostered shifts, training sessions, meetings, and opening and closing duties

How You Work

• Daymaker ethos: no one's too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds and review applications as they come in, so don't wait! We can't wait to see the places your career will go with EVT.