Guest Experience Agent – Elevate Hospitality & Growth

EVT; Melbourne; Sur place; AUD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVTホテル

Seasonal perks at Thredbo

Rapid career growth across EVT's hotel

Paid parental leave; volunteering

Résumé du poste

EVT is seeking a Guest Service Agent for Flagstaff Gardens Melbourne, a full-time role requiring minimum 38 hours per week. You will warmly welcome guests, check them in/out, process transactions, and handle reservations with accuracy.

Collaborate with Housekeeping, Reservations and Maintenance to prepare rooms, and respond to guest requests or issues promptly. Perks include Daymaker culture and generous staff benefits, with opportunities for rapid career growth across EVT's hotel and

Qualifications

• A warm, friendly approach to welcoming and looking after guests.
• Accuracy and efficiency when processing transactions, accounts and reservations.
• A working knowledge of current room rates, packages, hotel services and the local area.
• The ability to work closely with Housekeeping, Reservations, Maintenance and back office teams.
• A commitment to hotel policies and procedures and workplace health and safety.
• Availability for rostered shifts, training sessions, meetings, and opening and closing duties.

Responsabilités

• Anticipate and meet guests' needs with a warm, friendly welcome on arrival and departure.
• Check guests in and out efficiently and in line with hotel procedures.
• Process daily guest transactions and accounts accurately, following cashiering policies.
• Book, update, amend and file reservations accurately and on time.
• Work with Housekeeping, Reservations and Maintenance to prepare rooms for arriving guests.
• Communicate guest requests and complaints to the right department and follow up.

Connaissances

Warm, friendly service

Attention to detail

Cashiering/transactions

Knowledge of room rates/hotel services

Team collaboration

Policy & safety compliance

Rostered shifts availability

Description du poste

EVT is seeking a Guest Service Agent for Flagstaff Gardens Melbourne, a full-time role requiring minimum 38 hours per week. You will warmly welcome guests, check them in/out, process transactions, and handle reservations with accuracy.

Collaborate with Housekeeping, Reservations and Maintenance to prepare rooms, and respond to guest requests or issues promptly. Perks include Daymaker culture and generous staff benefits, with opportunities for rapid career growth across EVT's hotel and