Guest Experience Specialist

AT Hotel Group; Whitsunday Regional; On-site; AUD 48,000 - 56,000; Full time

Job summary

AT Hotel Group is seeking a capable front office professional in Australia to manage guest check-ins and check-outs, maintain accurate guest accounts, and uphold exceptional customer service. You will coordinate with all hotel areas and properties and handle reservations and email correspondence efficiently.

The role emphasizes teamwork, multitasking, and a proactive attitude, with strong communication and computer skills as essential assets for success.

Qualifications

• Positive attitude, can-do mindset, and ability to work in a team.
• Excellent interpersonal and communication skills.
• Commitment to delivering high level customer service.
• Flexibility to respond to varied work situations.
• Ability to multitask and show initiative.
• Strong computer skills in the Office Suite.

Responsibilities

• General front office duties – checking guests in & out.
• Maintaining guests' accounts with accuracy.
• Ensure a very high level of customer service is maintained.
• Maintain communication and good relationships across hotel areas and properties.
• Processing large volumes of reservations in a timely, professional manner.
• Timely email management.

Skills

Positive attitude

Teamwork

Interpersonal communication

Customer service

Office suite

Job description

AT Hotel Group is seeking a capable front office professional in Australia to manage guest check-ins and check-outs, maintain accurate guest accounts, and uphold exceptional customer service. You will coordinate with all hotel areas and properties and handle reservations and email correspondence efficiently.

The role emphasizes teamwork, multitasking, and a proactive attitude, with strong communication and computer skills as essential assets for success.