Guest Experience Expert - Flexible Hours

Sheraton; Sydney; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Exclusive staff discounts on food and

Exclusive staff discounts on hotel *

Résumé du poste

Sheraton Sydney is seeking a Guest Experience Expert to join our Guest Services team. You will support daily operations, know the hotel and local community to exceed guest expectations, assign rooms per guest requests, and handle enquiries to create personalized experiences.

You'll verify and adjust billing with attention to detail, build relationships for repeat bookings, and thrive in a fast-paced environment.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsabilités

• Support the Guest Services team with general operational tasks.
• Be an expert on the hotel and surrounding community to exceed guest expectations.
• Assign rooms according to guest requests and preferences when possible.
• Handle general enquiries to create meaningful guest experiences tailored to guest requirements.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build and strengthen relationships with guests to enable future bookings.

Description du poste

Sheraton Sydney is seeking a Guest Experience Expert to join our Guest Services team. You will support daily operations, know the hotel and local community to exceed guest expectations, assign rooms per guest requests, and handle enquiries to create personalized experiences.

You'll verify and adjust billing with attention to detail, build relationships for repeat bookings, and thrive in a fast-paced environment.