Guest Service Agent

Oaks Hotels & Resorts Limited; Gold Coast City; Presencial; AUD 54 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Parental leave

Wellness support

Resumo da oferta

Oaks Gold Coast Hotel is seeking a Full-Time Guest Service Agent who warmly welcomes guests and guides them from check-in to check-out, offering local insights and exceptional service.

You will handle reservations, respond across channels, and provide personalised recommendations to enhance the guest experience. A passion for guest satisfaction and a polished appearance are essential.

Qualificações

• Experience delivering high-quality service in hotel, hospitality, or customer-facing settings.
• Excellent verbal and written communication skills.
• Consistently delivers outstanding service with a proactive, positive approach.
• Able to create positive guest experiences and resolve issues efficiently.
• Polished professional presentation reflecting company standards.

Responsabilidades

• Greet guests warmly and manage check-in/check-out efficiently.
• Maintain clear communication across channels with guests and staff.
• Process reservations and updates accurately using the hotel system.
• Provide personalized recommendations and assist guests throughout their stay.

Conhecimentos

Hospitality experience

Clear communication

Guest service orientation

Professional presentation

Flexible weekend shifts

Descrição da oferta de emprego

Job Description

Oaks Gold Coast Hotel are looking for a Full-Time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.