Guest Experience Specialist

Mercure Hotels; Canterbury-Bankstown; On-site; AUD 48,000 - 62,000; Full time

Job summary

Mercure Sydney Bankstown is seeking a dedicated Guest Service Agent to join our full-time front desk team. You will greet guests, assist with check-in/out, and respond to inquiries with warmth and efficiency to uphold our hospitality standards.

As a key face of the hotel, you will support loyalty sign-ups and help ensure smooth operations across shifts, including mornings, afternoons, and overnights, delivering memorable guest experiences.

Responsibilities

• Greet guests and assist with check-in/check-out at the front desk.
• Respond to guest inquiries with warmth and efficiency.
• Support loyalty program sign-ups and assist with hotel operations across shifts.

Job description

Mercure Sydney Bankstown seeks a dynamic, full-time Guest Service Agent to be the face of the hotel and create lasting impressions for guests. You will handle front desk tasks and guest inquiries with warmth and efficiency.

Join a team focused on delivering memorable hospitality experiences, while supporting loyalty program sign-ups and smooth operations across shifts, including mornings, afternoons, and overnights.

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