Guest Service Agent

Oaks Hotels; Sydney; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Sydney North Ryde Suites in North Ryde, NSW, is seeking a full-time Guest Service Agent who excels in hospitality and guest satisfaction. You’ll manage smooth check-ins/check-outs and offer tailored local recommendations to elevate every stay.

The role requires a polished presence, strong communication skills, and the ability to work weekends, with rotating shifts across early to late hours in a vibrant hotel setting.

Qualifications

• Experience delivering high-quality service in a hotel or customer-facing environment.
• Excellent ability to articulate information clearly and professionally across mediums.
• Proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences with attentive service.
• Polished and professional presentation reflecting organizational standards.
• Willingness to work weekends, public holidays and varying shifts.

Responsibilities

• Provide a warm, friendly reception at arrival and ensure smooth check-in/check-out.
• Maintain clear communication with guests, colleagues and stakeholders across multiple channels.
• Oversee accurate processing of reservations and updates using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Customer service

Communication

Professional presentation

Problem solving

Weekend availability

Tools

Property management system

Job description

Oaks Sydney North Ryde Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm

Hourly Rates (excluding superannuation):

Monday - Friday: $27.97 per hour

Saturday: $34.96 per hour

Sunday: $41.96 per hour

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Guest Service Agent • North Ryde, New South Wales, Australia