Guest Experience & Reservations Coordinator

ESCA Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

ESCA Group in Sydney is seeking a Restaurant Events & Reservations Coordinator to drive guest experiences from first contact to final confirmation. You will manage reservations and event enquiries across the group, build guest relationships, and partner with venue teams to plan and flawlessly execute every booking.

Strong SevenRooms knowledge is highly regarded, and you will balance multiple priorities with confidence, precision, and a solutions-focused mindset.

Qualifications

• Previous experience in hospitality, reservations, events, or a similar guest-facing role.
• Strong SevenRooms knowledge is highly regarded.
• Outstanding communication and organisational skills.
• The ability to remain calm, composed, and detail-focused in a fast-paced environment.
• A genuine passion for hospitality and creating exceptional guest experiences.
• A proactive, solutions-focused approach and a willingness to go the extra mile.

Responsibilities

• Managing reservations and event enquiries across the group
• Building strong relationships with guests and creating memorable first impressions
• Partnering with our venue teams to ensure every booking is thoughtfully planned and flawlessly executed.
• Balancing multiple priorities with confidence, precision, and attention to detail

Skills

Hospitality experience

Reservations

Events

Guest-facing role

SevenRooms knowledge

Tools

SevenRooms

Job description

ESCA Group in Sydney is seeking a Restaurant Events & Reservations Coordinator to drive guest experiences from first contact to final confirmation. You will manage reservations and event enquiries across the group, build guest relationships, and partner with venue teams to plan and flawlessly execute every booking.

Strong SevenRooms knowledge is highly regarded, and you will balance multiple priorities with confidence, precision, and a solutions-focused mindset.