Guest Experience Pro: Front Desk, F&B & More

Travel-Leisure-Co; Dinner Plain; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays globally

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, VIC to greet owners and guests, check in/out, and handle inquiries with a proactive, friendly approach. You will support front desk, Food & Beverage, housekeeping, and maintenance tasks to ensure smooth operations.

You’ll thrive on delivering warm service, juggling multiple tasks, and presenting a polished appearance while working flexible rosters, including weekends and school holidays.

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and balance multiple tasks.
• Willingness to work flexible rosters including weekends and holidays.

Responsibilities

• Greet owners and guests; check in and check out.
• Answer telephone and email inquiries; answer tours & bookings.
• Handle cash, balance procedures, and luggage portage.
• Maintain front desk administration, including emails and basic docs.
• Support housekeeping, food & beverage, and maintenance tasks as needed.

Skills

Customer service

Excellent communicator

Interpersonal skills

Flexible roster

Tools

Email

Word

Excel

Credit card terminals

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist in Dinner Plain, VIC to greet owners and guests, check in/out, and handle inquiries with a proactive, friendly approach. You will support front desk, Food & Beverage, housekeeping, and maintenance tasks to ensure smooth operations.

You’ll thrive on delivering warm service, juggling multiple tasks, and presenting a polished appearance while working flexible rosters, including weekends and school holidays.