Guest Experience Specialist - Front Desk & More

Travel + Leisure Co.; Western Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist in Perth to deliver exceptional customer service. In this dynamic role, you will manage front office operations and support housekeeping and food and beverage functions.

The ideal candidate will possess strong communication skills and a genuine passion for customer service. This position offers professional development funding and discounted hotel stays.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends and evenings.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests.
• Handle check-in and check-out procedures, inquiries, and reservations.
• Maintain cleanliness and service in guest accommodation.
• Prepare and serve food and beverages.
• Maintain guest accommodation and common areas.

Skills

Customer service

Communication skills

Flexible working

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist in Perth to deliver exceptional customer service. In this dynamic role, you will manage front office operations and support housekeeping and food and beverage functions.

The ideal candidate will possess strong communication skills and a genuine passion for customer service. This position offers professional development funding and discounted hotel stays.