Guest Experience Generalist: Front Desk, F&B & More

Wyndham; Daylesford; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Job summary

Travel + Leisure Co. in Daylesford, Australia, is seeking a Guest Service Generalist to provide courteous, proactive service across Front Office, Housekeeping, Food & Beverage and Maintenance during guests’ stays.

You will greet owners and guests, handle check-in/out, inquiries and reservations, manage communications, and contribute to a memorable experience with a positive attitude. Equal opportunity employer; accommodation requests can be emailed.

Qualifications

• Genuine passion for customer service
• Excellent communication and interpersonal skills
• Positive, self-motivated and flexible attitude
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and holidays

Responsibilities

• Perform front desk duties: check-in/out, greet guests, answer inquiries, luggage portage, cash handling and night audit procedures
• Knowledge of administration tools and basic word processing and credit card settlement machines
• Housekeeping tasks such as cleaning guest accommodation
• Food & Beverage tasks such as preparing and serving items
• Maintenance tasks including upkeep of guest areas

Skills

Customer service

Communication

Presentation

Flexible roster

Driver's license

Tools

Email

Word & Excel

Job description

Travel + Leisure Co. in Daylesford, Australia, is seeking a Guest Service Generalist to provide courteous, proactive service across Front Office, Housekeeping, Food & Beverage and Maintenance during guests’ stays.

You will greet owners and guests, handle check-in/out, inquiries and reservations, manage communications, and contribute to a memorable experience with a positive attitude. Equal opportunity employer; accommodation requests can be emailed.