Assistant Front Office Manager – Guest Experience Leader

Ovolo Group; Canberra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Creative freedom

Job summary

Ovolo Canberra (Nishi) is seeking an Assistant Front Office Manager to join our vibrant hotel team. This full-time maternity leave cover role commences 17 September 2026 and ends 17 January 2027, with potential extension for the right candidate.

Reporting to the Front Office Manager, you will help shape guest experiences and drive service excellence. You will energize and lead the Front Office team, supervise operations, and manage guest requests, rostering and stock.

Qualifications

• A seasoned Duty Manager with solid 2-3 years at Front Office level.
• Ability to drive Customer Service Programs and achieve results.
• Lead, support and develop Team Members with attention to detail.
• Comfortable running P&L, rostering and all things PMS.
• Excel at getting great feedback via online reviews and social media.

Responsibilities

• Energize, motivate, train, develop, and lead your team in Front Office.
• Supervise operations and assist with duties to ensure smooth Front Office.
• Conduct show rounds around the hotel for guests and inquiries.
• Oversee guest requests including reservations, transport, bookings, and activities.
• Roster Front Office to meet business demand and manage stock.
• Lead from the front, coach and empower teams, deliver heartfelt service.
• Maintain a proactive, energetic approach to guest satisfaction.

Skills

Leadership

Customer service

P&L management

Roster management

Opera PMS

Team development

Guest experience

Tools

Opera PMS

Job description

Ovolo Canberra (Nishi) is seeking an Assistant Front Office Manager to join our vibrant hotel team. This full-time maternity leave cover role commences 17 September 2026 and ends 17 January 2027, with potential extension for the right candidate.

Reporting to the Front Office Manager, you will help shape guest experiences and drive service excellence. You will energize and lead the Front Office team, supervise operations, and manage guest requests, rostering and stock.