Overnight Auditor & Guest Experience Specialist

Ovolo Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing Programme

Community Programme

Autonomous role

Job summary

Ovolo Nishi in Canberra is seeking a Night Auditor/Guest Service Agent to ensure warm, memorable experiences while keeping hotel operations running smoothly overnight. You’ll handle nightly audit-focused tasks, reconciliation and reporting, guest check-ins/outs, and respond to inquiries.

The role includes daytime shift coverage when required under the HIGA Award. We value a bubbly, service‑driven personality with at least 3 years in a similar role and front office experience.

Qualifications

• Minimum 3 years in a similar role or guest service position.
• Strong passion for customer service and creating exceptional guest experiences.
• Previous front office experience is preferred.

Responsibilities

• Complete nightly audit, reconciliation and financial reporting.
• Process guest check-ins, check-outs and reservations.
• Deliver friendly and professional overnight guest service.
• Respond to guest enquiries, requests and complaints.
• Monitor hotel operations, security and safety overnight.
• Maintain accurate guest records and room status in the PMS.
• Prepare daily reports and shift handover notes.
• Support overnight hotel operations and assist other departments as required.
• Complete basic cleaning, tidying and presentation duties in hotel public areas overnight.

Skills

Customer service

Guest experience

Front office experience

Team player

Tools

PMS

Job description

Ovolo Nishi in Canberra is seeking a Night Auditor/Guest Service Agent to ensure warm, memorable experiences while keeping hotel operations running smoothly overnight. You’ll handle nightly audit-focused tasks, reconciliation and reporting, guest check-ins/outs, and respond to inquiries.

The role includes daytime shift coverage when required under the HIGA Award. We value a bubbly, service‑driven personality with at least 3 years in a similar role and front office experience.