Guest Experience Agent – Front Desk & VIP Service

Accor; Canberra; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership – discounts on

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way training platforms

Grow your hospitality network

Worldwide opportunities

Job summary

Accor is seeking a Guest Service Agent at BreakFree Capital Tower in Canberra to deliver warm hospitality from check-in to check-out. You will confidently communicate with guests and colleagues, assist with reservations, and promote hotel amenities while sharing local knowledge of neighbourhood hotspots.

The role emphasizes teamwork, independent work, and the ability to multi-task under pressure, with a focus on exceptional guest experiences.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk operations

Customer service

Team collaboration

Multi-tasking

Communication

Flexible shifts

Job description

Accor is seeking a Guest Service Agent at BreakFree Capital Tower in Canberra to deliver warm hospitality from check-in to check-out. You will confidently communicate with guests and colleagues, assist with reservations, and promote hotel amenities while sharing local knowledge of neighbourhood hotspots.

The role emphasizes teamwork, independent work, and the ability to multi-task under pressure, with a focus on exceptional guest experiences.